Warranty & Return Policy

Limited Warranty & 30-Day Money Back Guarantee

PetChatz® Limited Warranty

Anser Innovation LLC (the “Company”) warrants to the original consumer purchaser, and not any other purchaser or subsequent owner, that its PetChatz® product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the date of receipt of product.

  1. WHAT DOES THIS LIMITED WARRANTY COVER?This limited warranty covers any defects or malfunctions in your new PetChatz® product.
  2. HOW LONG DOES THE COVERAGE LAST?This limited warranty lasts for a period of one (1) year from the date of receipt of product. Coverage terminates if you sell or otherwise transfer the PetChatz® product or the device on which the PetChatz® software is installed. Coverage also terminates should the PetChatz® product be repaired or attempted to be repaired by anyone other than the Company’s Customer Service Department.
  3. WHAT WILL THE COMPANY DO?The Company will either repair or replace the malfunctioning PetChatz® product at no charge. You will be responsible for paying the cost to ship the malfunctioning PetChatz® product to the Company’s Service Department and pay for any costs relating to removing the malfunctioning PetChatz® product and installing the repaired or replacement PetChatz® product. Any repaired or replacement PetChatz® product will be covered by this non-transferrable limited warranty for the remainder of the original warranty period.
  4. ARE THERE LIMITATIONS ON THE USE OF THIS PRODUCT?This product is designed only for use with domesticated dogs and cats. DO NOT USE THIS PRODUCT FOR ANY OTHER PURPOSE. However, this product may not work with animals of certain behavior temperaments. We recommend that you DO NOT USE this product if your animal is aggressive or exhibits destructive behavior. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.
  5. WHAT IS NOT COVERED BY THE LIMITED WARRANTY?This limited warranty shall not apply to any PetChatz® product which has been damaged during shipment, abused, altered, modified, misused, abused, repaired without the prior written authorization of the Company or used in a manner not originally intended (including any commercial use).

The limited warranty DOES NOT COVER any loss of the PetChatz® product or any failure, defect or damage to the PetChatz® product:

  1. caused by any failure to follow the instructions provided in the instruction manual delivered with the PetChatz® product;
  2. caused by any Acts of God (any event beyond the reasonable control of humans, such as a flood or tornado);
  3. caused by any animal;
  4. caused by any improper installation or any installation not in accordance with the Company’s instructions;
  5. caused by events or situations beyond normal residential exposure conditions, including, without limitation, excessive heat, sunlight, moisture, excessive humidity, mold, dirt, mildew or pollution or exposure to harmful chemicals;
  6. caused by any failure of the surface on which the PetChatz® product is installed; or
  7. caused by failure to use PetChatz® branded treats inside the PetChatz® unit.

HOW DO YOU GET SERVICE? In order to be eligible for and obtain warranty service under this limited warranty, you MUST take the following steps:

  1. Call the Company’s Customer Care Department at 1-855-444-6544 for a Warranty Claim number and further instructions including where to ship your package.
  2. All returns must be in original packaging with all original packing materials. Returned product must be in like-new condition. Product defects due to physical damage or misuse are not covered under warranty.
  3. Include in the package a copy of your original sales receipt for the PetChatz® product. You should keep this information in a safe place.
  4. Include with the returned product the Warranty Claim number provided by the PetChatz® Customer Care Department and the reason for return.
  5. Pay for all shipping costs to return the malfunctioning product to the Company. Any product that is sent freight collect will not be accepted. The Company will pay for all shipping costs to return to you a repaired or replacement product if the returned product is found to be defective.
  6. A replacement product, if warranted, will be shipped upon receipt of the returned product.

ARE THERE ANY OTHER WARRANTIES? THIS LIMITED WARRANTY IS THE ONLY WARRANTY BEING PROVIDED BY THE COMPANY TO YOU REGARDING THE PETCHATZ® PRODUCT. THE COMPANY SPECIFICALLY IS NOT PROVIDING, AND EXPRESSLY DISCLAIMS, ANY OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE. ANY IMPLIED WARRANTY WHICH MAY NOT BE DISCLAIMED IS LIMITED TO THE ORIGINAL PURCHASER FOR A PERIOD OF ONE YEAR AFTER THE ORIGINAL DATE OF PURCHASE.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

ARE THERE ANY OTHER REMEDIES? THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY (REPAIR OR REPLACEMENT OF THE PETCHATZ® PRODUCT) ARE THE ONLY REMEDIES AVAILABLE TO YOU OR ANY OTHER PERSON FOR BREACH OF WARRANTY. THE COMPANY SHALL NOT HAVE ANY LIABILITY TO YOUR OR ANY OTHER PERSON FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY DESCRIPTION, WHETHER ARISING OUT OF WARRANTY (INCLUDING ANY IMPLIED WARRANTIES) OR ANY OTHER CONTRACT, NEGLIGENCE OR OTHER TORT THEORY, OR OTHERWISE.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

CAN OTHER PERSONS PROVIDE WARRANTIES ON BEHALF OF THE COMPANY? No reseller, agent, employee or representative of the Company or any other person has any authority to promise anything or provide any warranty or representation concerning the PetChatz® product on behalf of the Company other than the specific limited warranty described above unless this permission has been provided in writing from Anser Innovation.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

If you have questions about this limited warranty or any product returns call or email:
Company’s Customer Care Department at
1-855-444-6544
support@petchatz.com

30-day Money Back Guarantee

During the first 30 days of ownership (based on the date your received your unit) if you are dissatisfied with your PetChatz unit you may return it for a full refund by following the instructions below*

*To maximize your enjoyment of your PetChatz® System, you should call your pet daily for a minimum of three weeks.  This allows your pet to adapt to the PetChatz Remote Engagement Experience.

  1. Contact PetChatz Customer Care at 855-444-6544 for a Return Merchandise Authorization (RMA) number and further instructions.
  2. All returns must be in original packaging with all original packing materials and components.
  3. Include in the package a copy of your original sales receipt for the PetChatz® product. You should keep this information in a safe place.
  4. Include with the returned product the Return Merchandise Authorization number provided by the PetChatz® Customer Care Department and the reason for return.
  5. You are responsible for paying for all shipping costs to return the product to the Company. Any product that is sent freight collect will not be accepted. We cannot be responsible for lost mail. For a full refund, all returns must be postmarked no later than 30 days from the date the return authorization was issued.
  6. Returned product must be in like-new condition. Damaged product will not be refunded. Because pet safety is our number one priority, we are not able to restock any consumable that has been in the possession of another customer. Consumable products include PetChatz Treatz and PetChatz Scentz products. Any consumable products are not refundable.