EXCELLENT Product and Customer Service!!!

Not only is this a great product, but the Petchatz company has NOT been affected by, what I consider to be, a serious decline in good customer service. I had some issues initially getting my Petchatz camera to connect to their server. It took us a little while to figure out what the issue actually was, but even after the Petchatz crew identified the issue, which appeared to be on my end with my router, they stuck with me to help fix it! From the start, they provided direct phone numbers and email addresses so that we could follow up and were always keeping us updated. I honestly was totally blown away with how kind and helpful they were. Then, on top of all of that, they sent Stella a surprise birthday present in the mail! It’s so incredibly refreshing to have such a wonderful experience working with a company’s Customer Care team to resolve an issue. Best. Company. Ever!!!

The product itself is incredible too! Stella got the hang of it right away – the treats are definitely a great incentive to come towards the camera. 🙂 I highly recommend Petchatz, so if you’re in the market for an awesome pet chat experience, you gotta give this a try!!

I LOVE our PetChatz

I LOVE our PetChatz! It’s so fun to be able to see your best friend anytime you want! Of course, we had to get the PawCall too! We use it often in ‘game mode’ which is a fun and interactive game for the pup….she really loves the treats! Superior customer service… prompt responses and very helpful. Had a small issue with the device and they sent me out a brand new one! Liking the recent updates and looking forward to what’s next!

Love!

I received my PetChatz as a gift and forever fell in love with it!! I am able to be in touch with my dogs as I am at work and know that they are safe and I am checking in on them. I really love that I can talk to them and we can both see one another. It really makes a difference! When the noise comes through the PetChatz that I want to talk to my dogs, they come running! It’s so fun! And the fact that I can give them treats is an extra bonus. They love it and look forward to our “chats”. And my coworker’s get a kick out of it too. This product has been a lifesaver for myself and my dogs, as I am a nurse and work long hours. They are my life and this bridges the gap of those long hours. Thank you Perchatz!!!!

Makes being away much easier!!

I love my PetChatz!! I am so happy to be able to “call” my dogs when away on vacation. It has made a huge difference to my dogs, and I truly feel it helps them to hear from me when I am gone for an extended period of time. They figured out pretty quickly what the music call means and they run to the PetChatz box to greet me. I love that I can see them and the ability to record their reactions is great. The first time I ever used it, I got fun pic of 3 dogs figuring it out 🙂

Only conference calls I REALLY LOVE!

Ok I buy everything I can from Amazon. I rarely if ever write reviews. BUT this is a a product that brings joy to working dog lovers… and their dogs. BUT BEST OF ALL… IS WHAT IT DOES… calls your dog to a video camera for a “conference call” and a treat. I had to set the unit to a limit of 10 treats a day or I would be out of control and Dozer my English Bulldog would get very chubby. If you love your dog and you both need a pick me up during the workday or when traveling or off at College this was made to solve your problem! Easy to install if you can work a screwdiver. Instructions written in English by an English speaking editor.

Happy dog parents

I absolutely love petchatz. We have two mini dachshunds that stay alone in our apartment when we are at work. This helps us say hello when we are not home and give them treats too!! I also love being able to record them. Great picture quality.

So great

This is the greatest thing yet. Works excellent and my pup loves it. I recommend it to everyone, and tell everyone about it all the time.