FAQs

You asked, we answered.

And if we don’t address your question below, please email us your question and we’ll make sure to get you an answer. Also be sure to check out our “Ask the Trainer” blog for answers to your most pressing PetChatz questions, or submit a question of your own.


PetChatz® System

PetChatz® is the award-winning two-way interactive pet camera that allows pet parents to “be there from anywhere” for their beloved pets.

With PetChatz, you can see each other, hear each other, speak to each other, provide a comforting scent and give your pet a treat from anywhere in the world with a smartphone or computer. You now have the ability to connect with your pet in a more meaningful way – even when you are not home!

PawCall is a breakthrough technology that lets pets initiate two-way video chats with the press of a button placed on your household’s floor. PawCall is a durable, pet-safe 3” x 4” “light driven” button that enhances your PetChatz HD, our newest incarnation of the Greet & Treat® dog (and cat) video camera.

Call Mode: you set up times when you are available for a “quick chat” with your furry friend. When that preset time arrives, the PawCall button begins to flash. When your pet sees this, they “press the button” and two things happen – a treat dispenses as a reward for their knowing what to do and an SMS text is sent to you letting you know your pet is ready and waiting to connect.

Game Mode: want your pet to be engaged during the course of their day? Set up “Game Time” – the PawCall button begins to flash and your pet arrives to see what is happening. Each time they “Press the Button” while the light is flashing, a treat is delivered. If they miss the light, no treat but each time they get it right – treat time! You control the number of times per day and the duration. A good time will be had by all (and you can watch this in Silent Mode).

PetChatz® seeks to forever change the relationship between pet parents and their pets when apart.

PetChatz is a sleek, safe and simple system that strengthens the pet parent bond letting owners remotely:

  1. check-in and greet their pet through a two-way HD low-light color camera
  2. dispense a natural treat (PetChatz Treatz®)
  3. dispense a soothing scent (PetChatz Scentz® products)
  4. record and share videos of their pets’ shenanigans
  5. receive notifications of sound and motion events near PetChatz

Simply install the PetChatz unit on your wall or on a kennel door, hook up to your wireless network, and interact with your pet from anywhere, anytime.

You can also use the PetChatz unit anywhere you take your pet – daycare, hotels, kennels and more with the convenient PetChatz Stand.

It’s easy, simple and takes four steps: Set-up, connect, fill-up and check-in.

  1. To set-up, mount your PetChatz® pet cam over any electrical outlet in your home. For best results, install the unit where you pet has easy access.
  2. Next, connect the unit to your home Wi-Fi network. You can then connect the unit remotely by logging onto PetChatz.com on your computer, and/or downloading the PetChatz app on your smartphone or tablet.
  3. You are now ready to fill your PetChatz unit with PetChatz Treatz® and PetChatz Scentz®. PetChatz Treatz® are natural, grain free, low calorie and nutrient dense, and PetChatz Scentz® is a specially formulated calming essential oil that is infused into the PetChatz Padz and inserted into your PetChatz unit.
  4. You are now ready to check in with your best friend from anywhere, anytime. A special ringtone tells them you are calling. The totally immersive experience allows your pet to see you smile and wave, hear you speak to them and receive rewards from their best friend! Our full engagement program will disperse the calming scent with each call and allow you to watch your pet frolic – and even record their antics to share with your friends and family!

Pet safety has been our number one goal during our product design process. The small, sleek, chew-resistant, low-profile unit makes PetChatz ideal for pet safety and durability.

PetChatz is made of durable material. Every angle, surface, material, feature and function is designed with pet safety in mind. There are no corners, edges or electrical cords that can be chewed.

PetChatz mounts directly over an outlet and is screwed securely into a wall stud, leaving little opportunity for a pet to attempt to chew or otherwise damage the unit or your home. When properly installed PetChatz is safe for your pets and cannot be easily damaged.

Let’s face it, you love your pet – and probably often wonder what they do when you are away. PetChatz® alleviates the human side of separation anxiety, offering peace of mind that your pet is safe, happy and aware you care about them.

While at work at work, on vacation, or just when you feel like checking in, PetChatz® lets you be with your pets anytime, from anywhere.

Your PetChatz® comes with everything you need to get set up!

  1. A PetChatz unit
  2. A starter PetChatz Treatz® cup and a one month supply of treats
  3. A pack of PetChatz Scentz® pads
  4. A PetChatz Scentz® Essential Oil Drops (Calm) sample
  5. Easy to follow set up instructions

Research shows that a majority of dogs and some cats watch TV – especially if there is movement on the screen (and especially HD TV due to the enhanced refresh rate). For best results, we recommend that you wave or use some motion with your hands on the screen to catch their attention during a “chat” and locate yourself in an area where there is contrast between you and your surroundings.

If your pet does not respond to seeing your image on the screen, he will still be compelled by hearing your voice, smelling the aromatherapy scent and getting a treat from you while you’re away. Your pet will quickly learn to associate PetChatz with you and with fun.

You bet! When considering PetChatz for a multiple pet household, it is important to note that PetChatz has the ability to dispense numerous treats in succession. This feature provides ample opportunity for more than one pet to get a treat during a “chat”. If you have any concern about pets fighting over treats, we recommend talking to your area dog trainer for tips.

With PetChatz Treatz® formulated to be healthy for both dogs and cats, “blended” households can also create great memories together with PetChatz.

Using “classic conditioning” methodology, training your pet to come to PetChatz when you call is a simple process illustrated in the PetChatz training video (available on the PetChatz YouTube channel). With just a few training steps along with some regular repetition, your pet will come running to PetChatz – just like they come running to you at the end of the day.

Check out our PetChatz Pet Training Guide and How to Train Your Pet video.

PetChatz is mobile and can be with your pet – anywhere. With temporary PetChatz wall-mount options (as well as the PetChatz Stand), you can use your PetChatz in a veterinary hospital, boarding kennel or even a pet-friendly hotel.

PetChatz complements any home décor without taking up any floor space. It’s sleek, modern style is ideal for any room in the home.

PetChatz® is designed for use anywhere in the world but is currently available in the U.S. and Canada. We are working on certifications for other countries. Stay tuned!

Anser Innovation is a Minnesota-based technology company creating internet-based consumer electronics focused on developing technologies that enhances remote interaction. Anser connects the disconnected, focusing on market segments where remote connection is currently difficult or impossible.

PetChatz®, which is assembled in Minnesota, is its first offering.

PetChatz® products are currently available for purchase in our online store and also on Amazon.

PetChatz® Specifications

PetChatz® is a plug-n-play experience. Just like setting up a wireless printer, you simply mount PetChatz in your desired location, plug it in, connect to the wireless router and go!

You’ll need a smartphone, tablet, or PC with webcam capabilities to support two-way video.

If you would like to chat with your pet using your mobile smart phone, you will need to download the PetChatz® app from your mobile app store.

iPhone recommendations: We recommend using an Apple device with iOS 8.1.1 or later. The iPhone 5 or later is recommended to achieve high-resolution and high-framerate video streaming.

Android recommendations: We recommend using an Android device with 4.1 or later.

You can connect multiple devices to PetChatz®. Only one person at a time, however, can access PetChatz using your login credentials.

PetChatz® connects easily to your home wireless network. We recommend an IEEE 802.11b/g/n Wi-Fi router with WEP/WPA/WPA2 security. WPS Protected Setup supported.

PetChatz is compatible with a Google Chrome browser.

PetChatz® has built-in wireless capability and is not designed for an Ethernet connection.

High speed (broadband) internet access is required to support two-way audio and video. Your internet access speed will dictate video resolution and video frame rate.

PetChatz requires a minimum of 2 Mbps upload speed and 4 Mbps download speed.

To optimize performance, 10+Mbps Download and 4+Mbps upload speeds are recommended

You can test your internet speed using an online tool – one example is www.speedtest.net. Go to the site, press the “Begin Test” button and you will be able to see how your Internet performs through your ISP!

The PetChatz® unit does not actively broadcast information. It is controlled by the owner and is strictly on demand. Internet bandwidth is not utilized when PetChatz is not in use by the owner.

The PetChatz® low light camera has a 65.5 degree angle view with full HD (1280 x 720).

PetChatz® owners receive an email notification when a sound or motion event occurs within range of the PetChatz unit.

The motion sensor range is approximately 8 feet distance within a 54 degree angle from PetChatz.

PetChatz® is an electronic device and is designed for indoor use.

For optimal operation, we recommend use in ambient temperatures between 40 to 80F and 0-60% non-condensing Relative Humidity.

For more information, please visit our PetChatz Terms & Conditions page and review the Limited Warranty.

PetChatz® currently cannot be connected to a TV monitor. Stay tuned.

Yes! The wall wart (or plug in) for PetChatz® can be plugged in either horizontally or vertically.

We offer UNLIMITED CHAT TIME to make every day calls to your pet with PetChatz®. Our Cloud Package provides an unlimited amount of audiovisual data streaming per day and storage of 3 videos for uploading and downloading.

Please note: Your cell phone manufacturer and your cellular service provider may limit your video streaming while on cellular data services. Check with your providers for these limits. These limits do NOT apply if you are using a Wi-Fi network.

PetChatz® offers several layers of security including:

  1. Secured WPA & WPA2 802.11 Wi-Fi Connection
  2. Synchronization code and access code registration
  3. Secure password protection
  4. Secure, encrypted SSL connection

PetChatz Treatz®

Yes! PetChatz Treatz® can be used for both dogs and cats.

PetChatz Treatz are best when used within a year of purchase.

The expiration date is stated on the PetChatz Treatz® packaging.

PetChatz Treatz® are made in the USA, and are manufactured right here in Minnesota.

Made in the USA, PetChatz Treatz® are healthy, natural, moist miniature treats for dogs and cats made with fresh, single source protein in chicken or salmon flavors.

PetChatz Treatz have NO grain, NO wheat, NO corn, NO soy, NO added fat, NO artificial flavors, and NO bi-products.

See any of our PetChatz Treatz Products for ingredient and nutritional information.

Each refillable PetChatz Treatz® cup can hold approximately 100 PetChatz Treatz.

Yes! The PetChatz Treatz® cup is recyclable.

Before we developed PetChatz®, we did extensive market research – talking to many pet parents and pet experts. Here’s what they told us about treats…

  1. Treats need to dispense one treat at a time.
  2. Treats need to be small and low calorie.
  3. Treats need to be grain-free with no corn, wheat, soy or bi-products.
  4. Treats need to be made in the U.S.
  5. Treats need to have flavor options that taste really good.
  6. AND…the treats need to be good for DOGS AND CATS – because many households have both.

PetChatz Treatz® meets all of those requirements and more.

Using any other treat may clog the system or cause other damage. Damage caused by using non-PetChatz treats will void the warranty on your unit. Visit our Terms & Conditions section and review the Limited Warranty document for further information.

PetChatz Treatz® are available for purchase through our online store.

PetChatz Scentz®

Because pet safety is our number one concern, we hired Michigan State University Diagnostic Center for Population & Animal Health (DCPAH) to conduct a toxicity study to ensure the PetChatz Scentz® Essential Oil Drops are safe when used as directed (air diffused). We are pleased to report that the compounds identified are not recognized as inhalation hazards to companion animals per the intended use of this product (air diffused).

PetChatz Scentz are best when used within two years of purchase.

The expiration date is stated on the bottom of the bottle.

Experts agree, the nose knows!

According to Dr. Alexandra Horowitz in her book, “Inside of a Dog”, sniffing is one of the most important senses to our pet and plays an important role in our pet’s social interaction. Have you noticed that the first thing your dog does when you come home is smell you?

Human noses have about six million olfactory sensor receptors. A beagle nose has over three hundred million olfactory sensor receptors! Just think, a dog’s sense of smell is more than 50 times more powerful than ours.

Dr. Horowitz wrote, “The dog nose is the fastest route by which information can get to the brain.” Because of the importance of smell to our pets, we have incorporated scent into the PetChatz® experience.

Finally, pets become comfortable around “familiar” (does your dog like to sleep on your clothes or shoes???) and by using a single scent specially formulated for them you can create this “comfort zone” around your PetChatz unit.

Simmondsia chinensis (Jojoba) seed oil, Origanum majorana (Marjoram), Citrus sinensis (Orange), Lavandula vera (Lavender), Citrus aurantium (Petitgrain), Vetiveria zizanoides (Vetiver), Anthemis nobilis (Chamomile Roman) essential oils.

PetChatz Scentz® pads can be reused until they’ve hardened or become discolored.

We recommend changing pads once per month or more often if you are a very heavy user of PetChatz to have fun with your pet!

Each refill pack contains 10 PetChatz Scentz® pads.

We recommend PetChatz Scentz Essential Oil Drops (Calm). This product is uniquely formulated for PetChatz® using pure essential oil blend known to be calming for both dogs and cats.

Because pet safety is our number one concern, we hired Michigan State University Diagnostic Center for Population & Animal Health to perform a toxicity study on scent and the PetChatz Scentz Essential Oil Drops. We are pleased to report that the compounds identified within the PetChatz Scentz Essential Oil Drops are not recognized as inhalation hazards to companion animals per the intended use of this product (air diffused via PetChatz).

Our pets relate scents to experiences. We want our pets to smell the PetChatz Scentz and relate the smell to having fun with you and with PetChatz!  If you elect to use other scents, please make sure the ingredients and concentration are safe for your pets. Many human grade essential oils are more concentrated (as our olfactory capabilities are less than that of dogs and cats). This means that human concentration levels may be overwhelming for your furry friends.

PetChatz Scentz® are available for purchase through our online store.

Streaming DOGTV on PetChatz®

It will stay on until you turn it off.  It will stop playing when you call your pet, during PawCall game mode and PawCall call mode. It will resume after those activities have ended. You don’t need PawCall for DOGTV.

Go to DOGTV and log in to make sure your account is valid. If your account isn’t valid, please contact DOGTV. If your account is valid, and you are still having trouble, please contact us.

DOGTV will pause and will continue automatically when your internet resumes.

First, turn it off and on by going to Chat.PetChatz.com using a Google Chrome web browser. If that doesn’t work, turn your PetChatz unit off and on and try again. If that doesn’t work, confirm your DOGTV membership is valid. If your membership is valid and it still doesn’t work, please contact us.

Not yet. We will be updating our PetChatz mobile apps shortly with a variety of upgrades, including the ability to turn DOGTV on or off.

DOGTV will pause during these activities and resume when they are completed.

DOGTV will pause and will try to connect to the server. When it reconnects, it will automatically resume.

Warranty & Return Policy

PetChatz® has a One Year Limited Warranty. please see our Terms & Conditions section and review the Limited Warranty document for further information.

PetChatz® has a 30-day Money Back Guarantee. However, to enjoy the benefits of PetChatz, you should call your pet daily for 3 weeks. This allows time for you and your pet to adapt to the PetChatz remote chat experience.

If after that period of time you are not fully satisfied with your PetChatz, please contact Customer Care at (855) 444-6544 to receive a Return Merchandise Authorization (RMA) form.

Because pet safety is our number one priority, we are not able to restock any consumable that has been in the possession of another customer.  Consumable products including PetChatz Treatz and PetChatz Scentz, and the amounts you paid for shipping and handling when purchasing the product and when returning the product are nonrefundable.

See our 30-day money back guarantee for a complete list of instructions should you need to return your PetChatz.